Answers to common questions about buying tickets and using RaveVisa.
Frequently asked questions
How do I buy a ticket?
Browse events, open one you like, tap Select Tickets, choose your quantity, enter your details, and pay online or via WhatsApp. Your ticket arrives instantly with a QR code.
Can I pay without a card?
Yes — choose Pay via WhatsApp and our team will guide you through payment (bank transfer, card, or USSD). Your ticket is held while you pay.
What is the service charge?
A 4% service charge applies to paid tickets, plus a ₦100 processing fee for online payments. The full breakdown is shown before you pay.
How do I get my ticket after paying?
Online payments confirm your ticket instantly — a QR code and reference are shown on the success page and saved to your Orders. WhatsApp payments are confirmed by our team once payment is received.
I lost my ticket. What do I do?
Open your Orders page — tickets are saved there. Logged in? They sync to your account. You can also contact support with your reference number.
Can I get a refund?
Refunds are handled by the event organiser. Check the event page for their policy, or contact them directly.
I can't log in or I forgot my password
Use the Forgot password? link on the login page to reset it, or contact support for help.
Reset your password →How do I create an event?
Sign up and choose Event Organiser as your role. Then tap Create Event from your dashboard — it takes just a few minutes.
Sign up →Still need help?
Our team is available on WhatsApp to help with orders, tickets, and events.
Chat with support
Fastest way to get help